Mental stress is a significant problem in western organisations today (2).
Job stress is estimated to cost US organizations more than $300 billion a year in absenteeism, turnover, diminished productivity and medical, legal and insurance costs (4). It is the second most frequently reported work-related health problem in Europe. It costs Australian businesses more than $10 billion per year (7), approximately one sixth of the total work related illness claims (8) (7)…and thats only what gets reported.
Mental stress isn’t just an organisational problem; it’s a social problem. It can result in serious health conditions including anxiety, depression, aggression and harmful behaviors such as physical inactivity, alcohol and narcotic abuse, smoking, poor diet and sleeping disorders— all of which are known risk factors for diseases such as Type 2 Diabetes, cardiovascular disease and some cancers. There are links to insomnia (3) and the growing obesity epidemic.
Among the two most common causes of workplace stress is poor interpersonal relationships, including bullying and harassment.
Getting workplace communications right is therefore one of the best ways to tackle workplace stress. Effective communications leads to intimacy and trust between people, thereby improving relationships and reducing stress.
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